Praise for Lessons from the Nordstrom Way "Lessons from the Nordstrom Way is a blueprint for providing superior customer service There are lessons here for people in every industry " Barry Sternlicht, Chairman and CEO, Starwood Hotels & Resorts Worldwide, Inc "Robert Spectors book is chock-full of insights on how you озздщ can give great customer serviceno matter what business youre in This stuff makes sense Youll read it and immediately ask yourself,now why did I never think of that?"Roy H Williams, bestselling author of The Wizard of Ads "At Continental, we learned that you must trust your people to do a good job Robert Spector shows that entrusting and empowering your employees are essential ingredients for a corporate culture of great customer service "Gordon Bethune, Chairman and CEO, Continental Airlines.  БумажныйISBN 0471355941.